Get in Touch With Us
If you have a question about our reviews, spotted something that needs updating, or want to share feedback about a casino we cover, we want to hear from you. This page explains the best way to reach us and what happens once you do.
How to Contact Our Team
Email is the most reliable way to get a message to us. Every email is read by a member of the editorial team, and we aim to reply within two working days. To help us respond as quickly as possible, include a short description of your enquiry at the start of your message — it means we can route it to the right person straight away.
Please write to us at [email protected]
What We Can Help With
We receive messages on a wide range of topics. The most common ones are listed below.
- Questions about our reviews — If something in our casino comparisons is unclear, or you want more detail about how we assess a particular operator, ask away.
- Corrections and factual updates — Bonus terms change, casinos update their software libraries, and payment options evolve. If you notice that something on the site looks out of date or inaccurate, please flag it. Accuracy matters to us and reader input is genuinely useful.
- Feedback and content suggestions — Is there a topic you would like us to cover — a specific type of online pokie, a payment method, or a casino feature you cannot find explained clearly? Let us know.
- Partnership and commercial enquiries — If you represent a casino operator or an affiliated organisation and would like to explore how we might work together, please introduce yourself and outline your proposal. We review all approaches on editorial merit.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, mention it in your message and we will point you towards support services available in Australia, including the national helpline at Gambling Help Online (1800 858 858).
What Happens After You Write to Us
When your message arrives, it is read by a real member of our team — not filtered by an automated system. We do not send template acknowledgements in place of a genuine reply. Our goal is to respond within two working days. During particularly busy periods that window may stretch slightly, but we follow up on every message we receive.
If your enquiry relates to a specific casino, bonus or game type, the more detail you can include, the faster we can give you a useful answer. Screenshots or links to the relevant page are always helpful.
A Word on How We Work
New Casinos is an independent comparison site covering offshore online casinos available to Australian players. Our reviews focus on online pokies, bonuses, payment methods, mobile compatibility and licensing — the details that actually matter when choosing where to play.
Our editorial positions are based on research and are not for sale. Where commercial relationships exist between this site and operators we cover, that is disclosed on the relevant pages. Commission arrangements do not determine how a casino is ranked or reviewed. If you believe a review misrepresents a casino you are associated with, contact us with the specific claim and the supporting evidence and we will look at it.
You can read more about how we evaluate operators on our best non-GamStop casinos page, which also covers the licensing and eligibility criteria we apply.
Reader Privacy
Information you share with us by email is used only to respond to your enquiry. We do not add you to mailing lists, pass your details to third parties or retain your message beyond the time needed to resolve your enquiry. If your message relates to a factual correction that we act on, we may note that feedback was received, without identifying you.
A Note on Gambling Support in Australia
All casino content on this site is intended for adults aged 18 and over. The casinos listed here are offshore operators; they are not licensed by an Australian state or territory authority. If you are concerned about your own gambling or that of someone you know, support is available around the clock:
- Gambling Help Online: 1800 858 858 (free, 24/7)
- Lifeline: 13 11 14
- gamblinghelponline.org.au — live chat and self-assessment tools
We take responsible gambling seriously and are happy to point readers to these services directly if they reach out to us.
Thank you for visiting. We read every message and look forward to hearing from you.